Vets in New South Wales - Market intelligence report

What we found

Three things worth knowing in under a minute.

You don't need to read the whole report to get the point. Here's the short version.

The gap

One clinic has 213 reviews. Most have around 5.

Pet owners are choosing a small number of clinics again and again. The report shows what those clinics are doing right - and where that leaves room for everyone else.

What owners love

Calm handling matters more than anything else

The words owners use most in five-star reviews are about feeling heard, and about staff who stay calm with anxious pets - not about the medicine itself. It's the single biggest reason people choose one clinic over another.

The risk

Reception is the #1 reason for a bad review

Poor communication at the front desk and missed diagnoses show up again and again in one-star reviews - even for clinics with excellent vets. It's also one of the easiest things to fix.

In owners' own words

What pet owners actually say before they book, and after they leave.

Real phrases pulled from public reviews across New South Wales - three shown here, more inside the full report.

What earns a five-star review

"explain everything clearly"

The single strongest trust signal in this market - owners want to understand the diagnosis and their options.

"treatment plan"

Owners feel reassured when they're guided through complex or ongoing conditions, not just given instructions.

+ 3 more phrases in the full report

What triggers a one-star review

"wait time"

Becomes a real problem when urgent cases feel poorly communicated, not just delayed.

"front desk"

Reception experience heavily shapes first impressions - and complaints, when it goes wrong.

+ 3 more phrases in the full report

What's inside

Everything you need, nothing you have to dig for.

01Every one of the 384 vet clinics in New South Wales, ranked by rating and how many reviews they have.
02What pet owners love and complain about most - in plain, everyday words, not jargon.
03A simple picture of your typical client - who they are and what makes them pick one clinic over another.
04An honest look at where you stand next to the clinics winning the most clients.
05One clear thing to fix first - e.g. "Poor front-desk communication is costing clinics clients. Here's how the top-rated ones handle it."

Every figure comes from public Google reviews, scored the same way for every vet clinic. Read the full methodology
Rate My Ratings is an independent, London-based research company - not affiliated with Google or any business we cover. ratemyratings.com

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Questions before you get it

A few things worth knowing.

Do I need to enter a credit card?

No. This report is completely free until 1 September - we don't ask for card details at any point. If you run into any issue at checkout, just email hello@ratemyratings.com and we'll sort it out.

Does the report name individual vet clinics?

Yes. All 384 clinics are named, with their rating, review volume and where they sit against the rest of the market.

Where does the data come from?

Public Google reviews only - 4,054 of them, posted between 1 July and 25 August 2026.

How quickly can I get it?

Instantly after checkout. It opens in any browser, on any device.

What are pet owners saying about vets near you? We read every review so you don't have to.